IMPORTANT – PLEASE READ BEFORE BOOKING A FITTER OR INSTALLING YOUR PANELS
We strongly recommend that you do not book a fitter, installer or tradesperson until your complete order has been delivered and you have fully checked all goods.
Please check all panels before installation
You must carefully inspect every panel before cutting, fitting, drilling, gluing or making any other alterations.
Please check the colour, finish, size, quantity and condition of all panels and make sure you are completely satisfied with your order before installation begins.
Once panels have been cut, drilled, glued, fitted, installed or otherwise altered, we may be unable to accept them for exchange or refund, except where you have statutory rights in relation to faulty goods.
Keep all original packaging
Please keep all boxes and original packaging until your project is fully completed.
If you need to return or exchange unused panels, they should be kept in their original condition and original packaging wherever possible.
Please do not dispose of the boxes when your panels arrive. Keeping the original packaging also helps protect any unused panels while your project is being completed.
Shawcross Furniture Ltd cannot accept responsibility for third-party labour costs, missed appointments or other charges resulting from delivery delays or issues discovered after installation has begun, subject to your statutory rights.
Delivery Information
At Shawcross Furniture Ltd, we aim to provide a fast and reliable delivery service throughout England, Scotland and Wales.
Delivery Costs
Our delivery charge is:
£24.99 per order
The £24.99 delivery charge applies to orders delivered to eligible addresses within our delivery areas.
We currently deliver to:
- England
- Scotland
- Wales
We currently do not deliver to Northern Ireland or the Channel Islands.
Where a customer arranges onward transportation from our delivery area to a location that we do not deliver to, Shawcross Furniture Ltd cannot accept responsibility for damage, loss or discrepancies occurring after the goods have left our delivery network.
Express Delivery – 1–3 Working Days*
We use an express delivery service, with orders normally delivered within 1–3 working days*.
Our delivery service operates Monday to Friday, excluding UK bank holidays and weekends.
The delivery timeframe begins from the first full working day after your order is placed.
While we aim to deliver orders within 1–3 working days, delivery times are estimates. Certain locations, including some remote areas and parts of Scotland, may take slightly longer.
Once your order has been dispatched, you will receive delivery information by email and/or text message where available. This may include an estimated delivery window and tracking information.
*1–3 working day delivery is an estimated delivery timeframe and is not guaranteed. Certain locations may take longer, and delivery times can occasionally be affected by circumstances outside our control.
Delivery Method
Your order will be sent using our express delivery service.
A signature may be required upon delivery. Please ensure somebody is available to receive the goods.
If nobody is available and the delivery cannot be completed, a re-delivery charge of £24.99 may apply.
Checking Your Delivery
Please check your goods for visible damage, missing items or discrepancies when they arrive and before signing for the delivery wherever reasonably possible.
If you are unable to inspect the delivery thoroughly before signing, please sign for the goods as “unchecked” where this option is available.
If your goods arrive visibly damaged, please notify the delivery driver and contact Shawcross Furniture Ltd as soon as possible.
We recommend taking photographs of any damaged packaging and products to help us investigate and resolve the issue.
Kerbside & Doorstep Delivery
Unless otherwise stated, deliveries are kerbside/doorstep only.
Drivers may be unable to carry goods inside your home, property, garage or other private premises.
Some of our products are large and heavy. For larger orders, we strongly recommend having somebody available to help you safely move the goods once delivered.
Failed Deliveries & Re-delivery
If a delivery attempt is unsuccessful and re-delivery is required, a £24.99 re-delivery charge may apply.
If a failed delivery results in cancellation of the order rather than an arranged re-delivery, any refund due may be subject to a £24.99 carriage charge for the original failed delivery, where permitted under your statutory consumer rights.
Important Product Information
Batch Numbers & Colour Variations
Our products may be manufactured in batches, meaning there can be slight variations in colour, shade, grain, texture or finish between different batches.
We cannot guarantee an exact batch match between separate orders. We therefore recommend ordering enough panels or materials to complete your installation at the same time.
If you require additional products from the same batch, please make a note of the batch number shown on your packaging and contact us. We will check availability and do our best to provide a matching batch, although this cannot be guaranteed.
UV Exposure & Weather Protection
Products intended for indoor use should not be installed or stored outdoors unless specifically advertised by Shawcross Furniture Ltd as suitable for exterior use.
Certain PVC and decorative panels can be affected by prolonged exposure to direct or indirect sunlight, UV light, moisture, rain or extreme temperatures.
Unless specifically designed for outdoor use, panels should be stored, handled and cut indoors in a dry environment to minimise the risk of distortion, surface damage or discolouration.
Storage
Panels should be stored indoors, in a dry environment and laid flat on a suitable level surface.
Avoid storing long panels upright for extended periods, as this can cause them to bow or flex and may make installation more difficult.
Care should also be taken to protect the edges, corners and decorative surfaces from damage.
Need Help?
If you have any questions regarding your order or delivery, please contact the Shawcross Furniture Ltd Customer Services Team.
We will be happy to assist with delivery enquiries, damaged goods, missing items or any other questions relating to your order.
Shawcross Furniture Ltd
